ADTRAN TSU 120 Manual do Utilizador descarregar pdf (Página 14)

xiv

Customer Service, Product Support Information, and Training

ADTRAN will replace or repair this product within five years from the date of

shipment if the product does not meet its published specification, or if it fails

while in service.

A return material authorization (RMA) is required prior to returning equipment

to ADTRAN. For service, RMA requests, training, or more information, see the

toll-free contact numbers given below.

Presales Inquiries and Applications Support

Please contact your local distributor, ADTRAN Applications Engineering, or

ADTRAN Sales:

Post-Sale Support

Please contact your local distributor first. If your local distributor cannot help,

please contact ADTRAN Technical Support and have the unit serial number

available.

The Custom Extended Services (ACES) program offers multiple types and

levels of service plans which allow you to choose the kind of assistance you

need. For questions, call the ACES Help Desk.

Repair and Return

If ADTRAN Technical Support determines that a repair is needed, Technical

Support will coordinate with the Custom and Product Service (CAPS)

department to issue an RMA number. For information regarding equipment

currently in house or possible fees associated with repair, contact CAPS directly

at the following number:

Applications Engineering (800) 615-1176

Sales (800) 827-0807

Technical Support (888) 4ADTRAN

ACES Help Desk (888) 874-2237

CAPS Department (256) 963-8722

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ADTRAN TSU 120 Manual do Utilizador Página 14